That’s Some Kind of Service

I took a trip early in the year to attend my aunt’s funeral. While on the trip, I got a call from American Express, asking if I had just made an $800 purchase on my credit card. After confirming that the charge was made where and when neither Diane or I had been, I told them no. They said that the best course of action would be to de-activate my cards and that they would send out new cards with a different number. I thought that was pretty spiffy at the time, that American Express seemed to be really on top of things.

I was reminded of this because I was going through the mail that had come in in the past few days, and ran across something from American Express: my new set of cards to replace the de-activated ones.

OK, if there has to be a disparity in alacrity of departments at a credit card company, I surely prefer the model American Express has gone for, with consumer fraud being right on its toes and card replacement in “whenever” mode. But it seems to me that it wouldn’t hurt to get the card replacement people nearer to prompt scheduling.