I have two new trouble tickets with Verizon FIOS as the connectivity situation continues to be nearly completely non-functional, as it has been since January 10th. The one entered from the Verizon Business FIOS side of things is TXP08R8CY. During the hour-and-a-half tech support conference call needed to get that one going, I happened to inquire about my previously-entered trouble tickets, and was told that they had been closed. Since the problem continues, I insisted that the tech set one up for my residential FIOS account, too. That one is FLCP08R8EN.
If you are a Verizon customer and have difficulty getting through to this site or other sites I run, be sure to reference the above tickets when you put your complaint in. Thanks.