Is This Your Support Chat?

I needed to have a change made to add a CNAME alias in the DNS for a domain, where the DNS is handled by a web hosting company. So I go to their web site, and under “support” they have a “live chat” option. After entering the specifics of my DNS change request, here is the remainder of the transaction:

Wesley R. Elsberry: OK, I got someone on the phone. Never mind.
Wesley R. Elsberry: Hello? 19:42 by the clock.
Wesley R. Elsberry: Hello? 18:36 on the clock.
Wesley R. Elsberry: Hello? 18:17 on the clock.
Wesley R. Elsberry: Hello? 18:05 on the clock.
Wesley R. Elsberry: Hello? 17:30 on the clock.
Wesley R. Elsberry: Hello? 17:20 on the clock.
Wesley R. Elsberry: Hello? 17:07 on the clock.

It is counterproductive to list a service that is not actually provided. If there aren’t agents around to serve the chat facility, it should be turned off.